Payment and Refund Policy

Payment and Refund Policy

Last updated: 19 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses and related services offered through celebchartza. The services encompass professional training in video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers both one-time course purchases and any subscription-based access to training materials or live sessions. It does not extend to third-party products or services linked from the site.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British pounds sterling. Value added tax at the prevailing UK rate is included where applicable. Additional charges may arise for optional extras such as certification, extended access periods, or personalised tutoring sessions. These extras are clearly itemised before payment is confirmed. Currency conversion fees charged by your payment provider remain your responsibility and are not controlled by celebchartza.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment is authorised at the time of order placement. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. celebchartza does not store full card details. Authorisation may be declined if the card issuer detects unusual activity; in such cases contact your bank before retrying.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an email confirmation following successful payment. This confirmation summarises the purchased course, access start date, and applicable terms. Until that point no binding agreement exists and you may cancel without penalty.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations you have fourteen days from the date of the confirmation email to cancel most purchases. For digital content that begins immediately upon access, cancellation rights may be lost once you start the course. Subscriptions can be cancelled at any time with effect from the next billing cycle.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused courses within the fourteen-day cooling-off period provided no substantial content has been accessed. Non-refundable items include downloaded materials, completed certification modules, and promotional bundles where the discount exceeds the standard price. Services already delivered, such as attended live sessions, are excluded from refund.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund email [email protected] with your order number, full name, and reason for cancellation. Include the date of purchase and any relevant transaction reference. Requests must be submitted within the applicable time limit. Incomplete requests will be returned for additional information.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of a complete request celebchartza will inspect access logs within five working days. You will receive written notification of approval or rejection together with an explanation. If rejected you may provide further evidence for reconsideration within seven days.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, although bank transfer refunds may require up to fourteen days. You will be notified once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital courses commence upon first access or download and therefore carry limited cancellation rights. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to the same refund rules unless explicitly stated otherwise at purchase. No refund is given for partially used subscription periods.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within seven days or the order will be cancelled automatically. Duplicate charges are investigated upon notification and corrected within ten working days. Chargebacks are treated as disputes and may result in temporary suspension of access pending resolution. Suspected fraudulent activity leads to immediate account review and possible reporting to authorities.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR. These rights include the right to receive services with reasonable care and skill and to remedies for faulty digital content. Any term that attempts to exclude these rights is unenforceable.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy contact [email protected] or use the form on the Contacts page. celebchartza may update the policy to reflect changes in law or business practice. The current version date appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised terms.